Technical Support

Get Technical Support from Bluebeam Experts at Brighter Graphics

How Technical Support Works?

Did you know that you can log a support ticket with us via the following channels? We offer the support the way you need it.

Phone Support

Provide dedicated phone lines for technical assistance.

Email Support

Offer email support for general inquiries and troubleshooting.

Web Support Request

Create a customer portal for self-service support, knowledge base access, and ticket management.

Live Chat

Offer real-time support through live chat for quick responses to customer questions.

Available Options

Basic Support

(Free for all customers for 14 days since day of purchase)

  • Standard technical support via phone or email (Max Response Time: 4 hrs)
  • Onboarding and Bluebeam Quick Stats
  • Access to online knowledge base and FAQs
  • Basic software troubleshooting
  • License management assistance

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Standard Support

  • Includes all Basic Support features +
  • Priority support response times (TBC) (Max Response Time= 2 hrs)
  • Advanced technical support (how-to questions and project support)
  • On-site or remote training sessions – free 15-minute overview for you and your team
  • Dedicated account manager
  • Software customization assistance

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Brighter Graphics Additional Support Offerings

Did you also know we have helped customers with the below

Support Option 02

Training and Certification

Offer certified training programs to empower customers to maximise Bluebeam's potential.

Videos

Customisation and Integration

Provide tailored solutions to integrate Bluebeam with other software or workflows.

Guides

Data Migration

Assist customers in migrating data from existing systems to Bluebeam.

Why Choose Technical Support by
Brighter Graphics?

Get help from the specialists when you need it. After 20 years, we know Bluebeam better than most. Our team has decades of experience in the AEC and CAD industry, and we can solve even the hardest issues quickly to get you back to delivering projects on time and on budget.

Dedicated Account Manager

Get a dedicated account manager assigned to you. Our expert team members can provide personalised support and guidance in your onboarding journey for Bluebeam subscription.

Priority Support

Our dedicated team is ready and equipped to serve you on a priority basis. Get 0900-1800 access to our expert technicians with guaranteed response times, helping you get up and running with Bluebeam.

Remote Implementation

An expert team to assist with smooth software deployment and configuration. From helping you set up your BBID to managing your subscription, it will help you start using Bluebeam in no time.

Custom Training

Prepare yourself to be smart and skilled with Bluebeam Revu and unlock Revu’s full potential. Get the most out of our tailored training sessions hosted by Bluebeam experts, which offer insights into some helpful Bluebeam features.

Software Customization

Development of custom workflows or tools to optimise productivity, Bluebeam experts at Brighter Graphics will help you set up Revu with all the personalisation and customisation you need.

Licence Management Support

Seamless management of your day-to-day licencing needs. Whether assigning new seats, changing subscriptions, or adding or removing users, we do the hard work, so you don’t have to.